Monthly Archives: December 2011

Facebook Friend Departs

I have over 100 people on my Facebook Wall. Many of them I never met, they asked to be on my Wall and I accepted them without condition. The group contains active and inactive posters, a choice they are free … Continue reading

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Dismal American Customer Service

On Friday, December 9, 2011, I had another ridiculous customer service experience. I’ve had many such encounters in my life since 1970. In my mind 1970 was the year when customer service started going downhill and it hasn’t let-up since … Continue reading

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